Privacy Policy
Loosetile ("we," "us," or "our") operates the website www.loosetile.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account (name, email address, phone number)
- Submit a project request (address, project details, budget information)
- Apply as a contractor (business name, license information, insurance details, service areas)
- Contact us through our website or email
- Subscribe to our newsletter
Automatically Collected Information
When you access our Service, we may automatically collect:
- Device information (browser type, operating system, device type)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
- Location information (province/city for service matching)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Match homeowners with qualified contractors
- Process and manage project requests
- Verify contractor credentials and qualifications
- Send you updates about your projects and account
- Send promotional communications (with your consent)
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Sharing Your Information
We may share your information in the following circumstances:
- With Contractors: When you submit a project, relevant details are shared with contractors who may be matched to your project.
- With Homeowners: Contractor profile information is shared with homeowners seeking services.
- Service Providers: We may share information with third-party vendors who assist us in operating our Service (e.g., email providers, hosting services).
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us at info@loosetile.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Remember your preferences and settings.
8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. Canadian Privacy Laws
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Canadian residents have the right to access their personal information held by us and to request corrections if necessary.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: